Terms & Conditions

Please read our terms and conditions for on-line or telephone orders before placing your order.


When ordering online we use PayPal's secured check out server. If you have any queries regarding PayPal's secured check-out facility please visit their website at www.paypal.com/uk and please also read their terms and conditions of use.

Orders may also be placed directly from the shop by telephone using most major credit or debit cards and American Express. 

Stock and Delivery

Goods will be dispatched to the customer after cleared  funds are received.  Please allow 10 days for Rainbow Club orders. 

Internet Sales Returns Policy

Goods can be returned but only as sold in perfect condition i.e. no marks/scratches on soles, no cigarette smoke odour, for a full refund within 7 days (UK) 14 days (all other countries). No refund will be made if goods returned are not in re saleable condition. Any problems occurring with the goods  can be returned for repair or a credit note, no cash refund will be given. Goods being returned postage will be paid for by the customer, no refund will be given on return postage. 

Shop Returns Policy

At law, customers have no entitlement to a refund unless goods are not of satisfactory quality. Goods for which there is no statutory right to a refund may be exchanged or a credit not issued at the discretion of the Manager, provided the goods are returned with proof of purchase within 7 days of the sale and in saleable condition. 

Sale Returns Policy

Sale and specially discounted goods will neither be exchanged nor a credit note issued. This does not affect a customer's statutory rights where goods are not of satisfactory quality.


Lady Elegance is a stylish boutique located in the heart of Sandwich, Kent, which offers elegant, designer shoes, bags, hats and accessories! With after hours appointments available if required, to fit in with your needs. Bespoke hats and jewellery can be made to order to match your outfit. Lady Elegance was established in 2010 and has continued to grow and now has a wide range of shoes to suit all tastes and occasions.


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